At SatSunday, we are committed to providing a reliable and trustworthy shopping experience. Since all products sold on our platform are packed and non-perishable, we have clear guidelines in place for returns, refunds, and exchanges. Please read this policy carefully before placing an order.

1. Product Quality Issues

If you receive a product that is damaged, incorrectly described, tampered with, or significantly different from the product listing, please contact us within 48 hours of receiving your order. We will review your case and offer one of the following resolutions:

• A replacement of the affected product, or
• A full or partial refund for the affected items

Photographic evidence of the issue may be required to process your request promptly.

2. Incorrect or Missing Items

If your order contains incorrect or missing items, please report the issue within 48 hours of delivery. We will arrange for the correct products to be sent or issue a refund for any items that were not received.

3. Non-Refundable Situations

We do not offer refunds or replacements in the following cases:

• Change of mind after an order has been confirmed and dispatched
• Incorrect delivery address provided at checkout
• Failure to collect or receive the order within the specified timeframe
• Issues reported after the 48-hour window has passed
• Products that have been opened, partially used, or damaged after receipt

4. How to Request a Return or Refund

1. Contact our customer support team at info@satsunday.com
2. Provide your order number and a clear description of the issue
3. Attach relevant photos or evidence where the issue relates to product quality or packaging
4. Our team will review your case and respond within 2 to 3 business days

5. Refund Process

Approved refunds will be processed to the original payment method and may take 7 to 10 business days to appear in your account, depending on your payment provider.